Privacy Policy

1. Introduction

ProductVista ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the European Union's General Data Protection Regulation (GDPR) and French data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms
• Subscribe to our newsletter
• Register for courses or workshops
• Engage our coaching services
• Communicate with us via email

This information may include:

• Name and contact details (email, phone)
• Professional information (job title, company)
• Payment information (processed by third-party providers)
• Any information you choose to share in messages or forms

2.2 Automatically Collected Information

When you visit our site, we may automatically collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

This is collected through standard web server logs and may include analytics tools (see Section 4).

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for site functionality; analytics cookies help us improve the site.

3. How We Use Your Information

We use collected information to:

• Provide and deliver services you request
• Process payments and send transaction confirmations
• Respond to inquiries and provide support
• Send newsletters and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Third-Party Services

4.1 Netlify (Hosting)

Our website is hosted on Netlify. Netlify may collect technical data for site functionality and security. See Netlify's Privacy Policy.

4.2 Email Services

Newsletter subscriptions may be managed through email marketing platforms. These providers process email addresses according to their privacy policies.

4.3 Payment Processors

Payment information is processed by secure third-party providers (Stripe, PayPal, etc.). We do not store complete credit card information on our servers.

4.4 Analytics

We may use analytics services to understand how visitors use our site. These services may use cookies and collect anonymized data. You can opt out through browser settings or privacy extensions.

4.5 Amazon Associates

As an Amazon Associate, we may earn from qualifying purchases through affiliate links. Amazon may collect information when you click these links. See Amazon's Privacy Policy.

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you subscribe to newsletters or submit forms
• Contract: To provide services you've purchased or requested
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with tax and regulatory requirements

6. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations (typically 3-7 years for financial records)
• Resolve disputes and enforce agreements

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Unsubscribe from newsletters or revoke consent at any time

To exercise these rights, contact us via the contact form or email us directly.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Newsletter and Email Communications

When you subscribe to our newsletter, we use your email address to send updates, articles, and promotional content. You can unsubscribe at any time using the link in every email or by contacting us.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted on this page. We will notify you of significant changes via email (if you've subscribed) or a prominent notice on our site.

13. Contact and Data Protection Officer

For questions about this Privacy Policy or to exercise your rights, please contact us via the contact form.

For data protection matters specifically, you may contact:
Jérémie Poutrin
ProductVista
Email: [via contact form]

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the French data protection authority:

CNIL (Commission Nationale de l'Informatique et des Libertés)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Website: www.cnil.fr